I can’t log in with my secret key

Created by LOBSTR Support, Modified on Thu, 20 Jul 2023 at 05:30 PM by Ultra Stellar Support ⊙_⊙

To access StellarTerm, you will need to enter the secret key of your Stellar account and accept StellarTerm's Terms of Use


Before submitting your secret key, carefully check if you're on the correct website (https://stellarterm.com).


Your Secret phrase should be present on the 'Access your account' page if you've configured it previously.


Please note that StellarTerm does not save your Secret key. The key is stored in your browser and deleted once you refresh or leave the page.




When signing in, make sure the Secret key:


  • starts with an "S";
  • contains 56 characters;
  • includes uppercase Latin symbols and digits;
  • has no extra random characters.


If you copied the Secret key, please ensure it does not contain spaces either at the beginning or end of the string.


 


IMPORTANT!


Secret key proves that you own your account and gives full access to your funds.


Any person or application knowing your Secret key can control your account and may move your funds without your authorization.


Please do not share your Secret key with anyone and keep it secure!


 


If you run into trouble when logging in, please let us know at support@stellarterm.com.

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