Submitting a support ticket

Review the articles in this Knowledge Base to find answers for the most common questions that our users ask.

If you need to reach out to StellarTerm customer support, contact us at support@stellarterm.com and we will respond as soon as possible.

In order to ensure a fast and helpful response from our support staff, provide additional information to allow us to assist you, including:

• A detailed description of the problem;

• Steps you've taken;

• Stellar address of your wallet (if applicable);

• Transaction ID (if applicable);

• Any errors that you are seeing with screenshots attached (if applicable);

• Your browser version.

Thanks in advance for your cooperation!