How to protect yourself from Scammers | Beware of SCAM

We at StellarTerm are extremely concerned that StellarTerm’s imposters may be dangerous scammers or phishers.

Many imposters want to collect your private information and private keys to steal your identity, accounts, lumens, and other cryptocurrencies. Recently, we’ve spotted StellarTerm imposters on Telegram, Facebook, Reddit, LinkedIn, and emails. We’d hate to see anyone in our community hurt by these people.

Here’s a quick guide to protect yourself from scammers and phishers when interacting with the StellarTerm team:

1. The StellarTerm | Ultra Stellar team will NEVER ask you for your private keys. We will NEVER ask you to deposit funds to any wallet address.

2. Our only official X (Twitter) account is https://x.com/stellarterm. Note that we don’t offer support through Telegram.

Do not trust third-party groups or accounts claiming to be associated with StellarTerm or Ultra Stellar.

We DON'T provide support via Telegram or other social networks.

3. Our official websites are:

Ultra Stellar: https://ultrastellar.com/

StellarTerm website: https://stellarterm.com/

LOBSTR Vault: https://vault.lobstr.co/

When you want to visit the website, type it directly into the browser address bar and then bookmark the site. Only use the bookmark to visit the site. 

Always check the full URL before entering any personal information - make sure, for example, someone did not add an extra letter to the URL, or replace an “l” with an uppercase I.

StellarTerm website and LOBSTR Vault are free to use. The Vault app can be downloaded on the App Store or Google Play.

Note: LOBSTR Vault is not a wallet app. Vault accounts should be used as signers only. Do NOT send funds to your Vault account.

All official partnerships and announcements are made on our X — please do not fall for any third-party rumors or speculation.

4. Our only official support email address is support@stellarterm.com. We provide support services ONLY via the support@stellarterm.com email address.

Alternatively, you can submit a request to the StellarTerm support team here – https://stellarterm.freshdesk.com/support/tickets/new

You will still get a response from the support@stellarterm.com email address.

Attention!

In order not to be misled by scammers, please DON'T follow suspicious links, DON’T provide your secret key or any other information to dubious third-party services, and NEVER enter your private keys on any untrusted websites, always carefully check the browser URL.

• Store all your private information (passwords, StellarTerm and LOBSTR Vault Recovery phrases, Secret keys) in a safe place. Never share it with anyone. It must be kept safe like your other valuables. It must not be stored in any electronic or digital form. Do not email or screenshot your private keys. Write them down on a piece of paper or print them using a secure printer.
• Do your own research before sending funds to other accounts over the network. Support team will never ask you to deposit funds to any wallet address.
• If you've already transferred the funds to a scammer's account, we wouldn't be able to refund/revert or cancel the transaction due to the irreversible nature of cryptocurrency transactions.
• Be careful when adding or buying unverified assets on StellarTerm. We recommend only using the 
• StellarTerm featured (Known assets) list.
  

Asset listings on the StellarTerm website are not endorsements. StellarTerm is a software client only and has no control over the development, operation, management, marketing, or any other activity of any of the assets/tokens that are issued on the Stellar network.

Note: StellarTerm is not a custodian of your Stellar Lumens (XLM) or any other crypto assets issued on the Stellar Network. We do not have access to your funds, tokens, crypto assets, secret keys, recovery phrases, or account passwords.

Please stay safe.